Hillsboro Auto Repair

0.5

Go to Clays Auto Service if you want to pay more than the dealership. I sent this review to Clays two days before posting it to give them a chance to respond. They did not. I had my vehicle towed to Clays after the fuel pump went out. I have usually gone to the dealership for repairs but my vehicle is getting a little old so I decided to try a local shop and called Clays. I was told on the phone that I would need to agree to a diagnostic charge of between $65 and $125. This is understandable. I was also told that unless they had to do significant work to find the problem then the diagnostic amount would be included in the price of the repair. WRONG. They charged me $145 for what Patrick called, "a simple diagnostic" test. He said the amount was for the time spent doing the test. My invoice states, "Technician connected vehicle to diagnostics scanner while trying to start the vehicle. Found low fuel pressure." This test takes about 10 minutes so I guess their diagnostic shop rate is about $870 per hour. I asked Patrick if he would take the $145.00 charge off due to what I was told and he very politely said no. He reduced it to $125.00 because of what I was told on the phone. Clays charged me $405.91 for the fuel pump assembly. The dealership charges $361.00 and NAPA has the OEM part for $236.00 retail. Clays get's their parts from NAPA at a 40% discount so they charged me way more than even the dealership would have charged. Because I had my car towed there, I wasn't in a position that I could negotiate or try to get a reasonable price for this straight forward repair. Just under $1000.00 for a fuel pump is the highest price I could have found. I could have had it done at the dealership for $169.91 less! If you go to Clays, they are very polite. Be prepared to spend more than at the dealership, be misled on the phone, and don't think you will ever see a diagnostic charge under $125.00.

5

Lijked having the car done in one day. Thanks.

5

Van runs great, took a bit longer than we thought it would. Will definitely come to you again if the need arises.

5

Accommodating and very friendly staff. Will be returning to correct steering slack.

5

Great service and very friendly.

5

Consistently great service for 5 years. Looking forward to many more!

5

The overall experience was very good and I will use them again. I

5

Excellent service - Patrick was very helpful and the work done on my car door was flawless. Very timely shuttle dropoff and pickup to and from Intel. Perfect communication throughout the process (email estimates, invoices and phone calls) and a genuine effort to minimize cost. He also went above and beyond in helping me with some advice for another car issue. Will definitely return to Clay's for any future car troubles!

5

I have taken my Subaru and S10 pickup to Clay's for the last few years and they have kept our vehicles on the road in good working order. They always treated me with sincere respect with excellent customer service. Clay is very experienced and it consistently shows in his work.

5

So grateful they were able to complete my DEQ testing when the DEQ was closed.